Service Offerings

5

• How does Proctortrack differ from LockDown Browser and Respondus Monitor, which institutions may already be paying for?
• Is it possible to have access to the Proctortrack client-side software so that institutions can do testing of installs on PCs, Macs and Chromebooks?
• Proctortrack has four tiers of service. Which tier(s) do institutions have access to?
• Until when is eCampusOntario providing access to Proctortrack?
• What is the capacity for the service? i.e. How many exams can be run simultaneously?

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Software, LMS Integration and Internet Requirements

6

• How are grades transmitted back to the institution?
• How much bandwidth is required for a student to complete an exam on ProctorTrack?
• Is there a guide for integrating Proctortrack within a LMS? What are the benefits of using API exchange keys + LTI vs LTI only?
• What browsers are compatible with Proctortrack?
• What happens if a student loses Internet connectivity while doing an exam?
• Which LMSs integrate with ProctorTrack?

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Device Requirements and Mobile App

6

• Does Proctortrack require administrative privileges to install?
• How does Proctortrack work for students who don’t have access to a webcam?
• What are the minimum OS requirements to run Proctortrack?
• What happens if a student’s device crashes or freezes during an exam?
• What is the difference in the function of the mobile app?
• Will Proctortrack work on an iPad, tablet, or mobile device?

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Student Support

3

• How long – on average – will it take a student to be onboarded?
• Is there a live chat or other mechanism for a student to get technical support during an exam?
• Will faculty be able to run short, trial exams with their students?

Data Storage and Privacy

7

• Are there provisions for students who are unable to show their face for cultural or other reasons?
• Does ProctorTrack comply with FIPPA? Does ProctorTrack have Security and Privacy Impact Assessment documentation available?
• Is it possible to store student data for longer in the event that a student appeals a grade?
• What personal data is collected?
• Where are Proctortrack’s servers physically located?
• Where is data stored, and for how long?
• Who owns the data that is collected?

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Faculty Customization and Support

4

• Are instructors and TAs able to monitor exams sessions live?
• Can faculty members allow the use of other applications during an exam proctored using Proctortrack (I.e. a Word Processer, access to other websites)?
• What settings are faculty able to set to customize in their exam environment?
• Will instructors receive support directly from ProctorTrack or will institutions be responsible for providing their own technical support?

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Usability and Accessibility

4

• Can institutions deliver paper-based exams to students and use Proctortrack Level-3 to record and review?
• How does Proctortrack work with assistive technologies?
• Is it possible to toggle between French and English on demand?
• What is the default proctoring time for an exam?

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Other

3

• What happens if a student does not agree to the terms and conditions of Proctortrack?
• What happens if a student does not have access to the required technology (i.e. a webcam) to complete a remote proctored exam?
• What is eCampusOntario’s support for Proctortrack?